Complaints

RHA Complaints Policy & Procedure

THE COMPLAINT PROCEDURE

HOW TO RAISE A CONCERN OR MAKE A COMPLAINT ABOUT AN RHA MEMBER

At the Reiki Healing Association® (RHA), we are committed to upholding the highest standards of ethics and professionalism within the Reiki community. While we do not certify or regulate our members’ courses or professional practices, we do require all members to abide by our Code of Ethics.

As an international Reiki directory and community platform, we provide Reiki professionals with professional certification, promotional tools, and a professional listing service. We do not monitor, approve, or control the day-to-day practices, products, or services offered by individual members.

All members of the Reiki Healing Association (RHA) are independent professionals. They are not employees, agents, or representatives of the RHA, and the Association holds no legal responsibility for their individual practices, services, or conduct.

Inclusion in the RHA membership and directory does not constitute professional endorsement, accreditation, or validation of any member’s services, business practices, or qualifications. Members self-certify their qualifications and agree to follow our Code of Ethics at the time of joining.

RHA acts solely as a directory and professional network for Reiki practitioners. We do not act as an accrediting body or governing authority over individual members’ services or business activities.

However, we take genuine concerns about a member's Reiki-related conduct seriously—particularly if a clear breach of our Code of Ethics has occurred.

⚠️ Before You Submit a Complaint

Please be aware that:

Before submitting a complaint to the Reiki Healing Association, the complainant must have first attempted to resolve the issue directly with the RHA member in writing, following the member’s own complaints or resolution process where applicable. Complaints submitted without evidence of this step may not be accepted for review.

We do not mediate personal disputes, relationship issues, or interpersonal disagreements.

We do not review or respond to complaints that are not directly related to a Reiki treatment or service provided by a listed RHA member.

All complaints must be supported with evidence, including:

Proof of payment for the Reiki treatment/session in question

Booking confirmation showing the service took place

Anonymous complaints will not be investigated.

We cannot:

Offer refunds or compensation

Provide legal advice

Intervene in police matters or open investigations

Investigate complaints involving individuals who are not current, active members in good standing with the RHA at the time the service was provided.

What You Can Make a Complaint About

We will only consider complaints that meet all of the following criteria:

The complaint relates to an active RHA member

The issue involves a Reiki session or professional Reiki service provided by the member in a professional setting

The member is alleged to have breached the RHA Code of Ethics

You are able to provide:

The member’s full name

A clear description of the concern

Evidence of the Reiki service provided (payment + booking confirmation)

What We Cannot Do

Handle complaints where no Reiki service was provided

Get involved in matters outside of professional Reiki practice or our Code of Ethics

Investigate friendship, family or co-worker disputes

Take action based on hearsay, assumptions, or character reference

If your concern is primarily related to emotional, legal, or interpersonal matters, we recommend contacting a qualified law enforcement, legal or mental health professional.

We cannot mediate disputes between clients and practitioners, or facilitate refunds, compensation, or alternative services. Any such issues must be handled directly with the member or through relevant legal channels.

How to Submit a Complaint

If your complaint meets the above criteria, please complete the official RHA Complaints Form below.

We will require:

Your full name and contact details

The full name of the RHA member

A detailed account of the issue

Proof of payment and booking confirmation

Any supporting evidence (screenshots, communications, etc.)

What to Expect Next

You will receive confirmation that your complaint has been received within 14 business days.

If the complaint is deemed valid under the RHA Code of Ethics and has met the complaints procedure criteria above, we will begin a formal review process.

The member involved will be informed and given an opportunity to respond.

Both parties will be treated fairly and with confidentiality throughout.

You may be contacted for further information or clarification.

We aim to review and process all valid complaints within 90 days; however, more complex cases may require additional time. Please note that outcomes and internal decisions will not be disclosed.

If a complaint is found to be valid and constitutes a breach of the RHA Code of Ethics, the sole action the Reiki Healing Association may take is the termination of the member’s RHA membership. No legal, financial, or disciplinary action beyond this will be pursued by the RHA, as members operate independently and are not under the employment or legal authority of the Association.

If a complaint does not meet the criteria outlined in the RHA Complaints Policy & Procedure, the Reiki Healing Association reserves the right to close the matter without further correspondence.

All decisions made by the RHA regarding membership status following a complaint are final. The RHA is under no obligation to share or explain the reasoning behind any final decision.

Confidentiality & Respect

All personal information and supporting evidence submitted through the complaints process will be handled in accordance with our Privacy Policy.

All complaints and responses are handled confidentially and respectfully. However, if the complaint meets the criteria and a formal complaint process is undertaken the person you are making a complaint about will be informed.

All parties involved must treat the process with professionalism and discretion. Abusive, threatening, or defamatory communication will result in immediate closure of the complaint.

Disclaimer: The Reiki Healing Association is not a statutory regulator or governing body for Reiki. Our complaints process is internal and limited strictly to evaluating adherence to the RHA Code of Ethics for current members. Any legal claims, financial disputes, or matters involving harm or misconduct should be referred to appropriate legal, medical, or regulatory authorities.

Please Note:
The Reiki Healing Association reserves the right to update, amend, or modify its complaint process at any time, with or without prior notice. All complaints will be handled according to the current procedures in effect at the time of review.

RHA Complaint Form

Please click on the button below to complete and submit the RHA complaints form below.

The RHA Complaints Form

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